Domestic Abuse Aware Practice

Posted by: devon - Posted on:

Our staff here at Florence House Medical Practice are trained to ask about domestic abuse and specialist workers are available to support you.

We are an IRIS (Identification and Referral to Improve Safety) practice which means you can talk to our doctors, nurses and other staff working here, if you are being hurt or controlled by your current or ex-partner or are afraid of someone at home or a member of your family.

The IRIS service is for all patients and staff, both women and men who are aged 16 or over.

Social isolation can increase stress at home, impacting on you and your family’s well-being and so, your GP practice is here to help you.

Please contact your GP or practice nurse for help and advice by calling:0161 370 2133

You will then be referred to our practice’s IRIS worker known as the IRIS Advocate Educator.

You can also self-refer by ringing the IRIS office directly on 0161 820 8416 between 09:00 and 16:30.

In an emergency call the Police on 999.

Other useful information and contacts

Silent Solutions Police

In an emergency call 999 for emergency services. If you cannot safely speak to the operator to ask for the Police, stay on the line and the call will be forwarded to an operating system. Press 55 to be transferred to the local police force as an emergency.

National Domestic Abuse Helpline

Available 24 hours a day.

Telephone: 0808 2000 247


Men’s Advice Line

Telephone: 0808 8010327

Manchester Women’s Aid Helpline

Live chat available Monday to Friday 10:00 to 12:00 (including

Telephone: 0161 660 7999

 For advice on how to cover your tracks on-line go to the Women’s Aid website.

 Domestic abuse: get help during the coronavirus (COVID-19) outbreak

This useful webpage from the Government provides advice on how to get help if you or someone you know is a victim of domestic abuse.

Bright Sky

free to download mobile app providing support and information to anyone who may be in an abusive relationship or those concerned about someone they know.

Available in four languages: English, Urdu, Punjabi and Polish.

Galop LGBT Domestic Violence Helpline

Telephone: 0800 999 5428

Greater Manchester Domestic Abuse Helpline

Telephone: 0161 636 7525

Saheli Asian Women’s Project

Telephone: 0161 945 4187

Community Language Helpline Service (Urdu and Punjabi)

Telephone: 0161 636 7525

Greater Manchester End the Fear website

Web address:

Karma Nirvana Helpline

For ‘honour’-based abuse and forced marriage

Telephone: 0800 599 9247

Manchester Social Care (adults and children)

Telephone: 0161 234 5001

SafeLives website

A UK-wide charity has further advice and support on COVID 19 and domestic abuse.

Web address:

 Surviving Economic Abuse

Web address: www.survivingeconomicabuse/resources


If you are concerned about your behaviour and feel you may be about to hurt someone please call the helpline on 0808 802 4040 or visit the Respect website at:

The Respect Phone line is a confidential national helpline, email, webchat service for perpetrators of domestic abuse looking for help to stop.

They help male and female perpetrators in heterosexual or same sex relationships. Partners or ex-partners of perpetrators, as well as family and friends, are welcome to get in touch for information, advice and support.

Talk Listen Change (TLC)

TLC is the local provider of perpetrator behaviour change programmes in Manchester.

Telephone: 0161 872 1100